Railsavers
TEL: 0845 293 2715
TEL: +44 1253 59 55 55 (from outside the UK)
Office 15, 335 Redbank Road, Bispham Village, Lancashire FY2 0HJ, UK
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Why Railsavers
http://www.labellaitaly.com/
Why Motorail

FAQ's

WHERE ARE THE STATIONS?
S’Hertogenbosch
Maijweg 1,
5211 AA,
’s Hertogenbosch

Alessandria
Piazza Eugenio Curiel,
15121
Italy

Livorno
Piazza Dante.
Livorno, 57124
Italy

Koper
Ljubljanska Cesta
Kolodvorska Cesta
Koper


WHEN DO I HAVE TO BE AT THE STATION?
We really want you there TWO HOURS before departure. We will highlight on your ticket the ‘last loading time’ but don’t be on the last minute – they will close the gate!


DO YOU TAKE 4X4’S, HIGH VEHICLES, PEOPLE CARRIERS?
Yes and No. Standard maximum height is 1.55m BUT we can take larger vehicles, up to 1.68m ON REQUEST. Please don’t think they can squeeze the car on or put on top deck to get away with the over height vehicles. Please check with your handbook. We don’t charge extra for high cars. Please note roof boxes are not allowed on any vehicle.


WE WANT TO TAKE OUR PUSH BIKES
No problem. We will, with extra costs, convey up to 3 bikes on rear mounted carriers and, remember, if your vehicle is empty – you can put extra bikes and roof contents inside the car during the journey – there are no costs for this!


ROOF BOXES, ROOF RACKS – CAN’T THEY GO?
Nothing can stay on the vehicle roof. The reason is the risk of anything dislodging and hitting gantries, track, stations etc. The train is travelling at up to 100mph! – Answer: For the journey only – Put inside car, that’s the only good solution.


CAN WE TAKE THE DOGS?
No problem. There are special ‘Pet Compartments’ on all our trains. They are 4 or 6 berth couchette compartments. We can take up to 2 pets in one compartment, but please no massive dogs! Maximum weight is around 20 lb. We charge a returnable cleaning deposit of €150 upon check in – p.s. you can also take cats.


I’M GOING TO BOOK A BUDGET BERTH – WHO IS IN WITH ME?
Our budget berths are bargains! All budget berths are in mixed sex compartments.


GOOD TIP!
Book 2nd sitting dinner and stay on till late when the restaurant becomes a club coach.


THOSE SLEEPERS SOUND NICE – CAN I BOOK A BERTH IN ONE OF THOSE?
Sorry – sleepers are all sole occupancy but you can book out one just for you and we’ll make it cosy! Now that’s luxury – just you, a large G&T (where you can taste the gin) and a panoramic window – Bliss,


WILL TRAVEL COTS FIT IN COMPARTMENT?
No – I’m sorry.


CAN THE VEHICLE GO INDIVIDUALLY?
Again sorry – there must be at least one adult passenger with every vehicle or motorbike.


TRAILERS? ARE THEY POSSIBLE?
Yes. With cars no higher than 1.55m and overall length must be less than 10m – no hanging off at the end of the train!


CAN I SMOKE?
Sorry, all trains are smoke free …


WE LIKE YOUR SLEEPERS BUT THERE WILL BE UP TO 5/6 TRAVELLING?
No problem. Generally we can offer you 2 sleepers together but with a fold away interconnecting door inside the compartment. So you can all be together and if you want, you can close the door’ at night.


RESTAURANT CAR – CAN I DECIDE UPON ARRIVAL?
It’s best to pre-book as its very popular with UK travellers. There is one early sitting at 18.30 and one later at 20.30.


THIS CYCLORAILING – WHAT IS THAT ALL ABOUT?
Yes, you can book passengers and their bikes without a vehicle. That’s unique! Bikes travel in ‘Guards Van’. There is a small charge, and sorry, we cannot take tandems.


THIS ‘s-HERTOGENBOSCH PLACE – NEVER HEARD OF IT
‘s- HERTOGENBOSCH or Den Bosch as it is known is across the Belgian border in Holland. Yes it is 3 hours [that’s 180 minutes] or so from Calais, less from Dunkirk or just over an hour from Zeebrugge, Hook or Imerjen (Amsterdam). Everyone who goes comments on the interesting element of that journey. It’s a route we don’t take normally, it’s interesting and it’s worth it! Just think when you get on the train you have finished your journey – and enjoy the complimentary aperitif we will offer you.


CAN I TAKE MY OWN FOOD & DRINK ON BOARD?
Yes, no problem. Your host[ess] will provide ice, additional snacks and even a corkscrew. We never forget that you are our guest and the Motorail is not a £15 Ryanair ticket! Tip – take those pre-mixed G&T’s from M&S!


WHAT CAN GO WRONG?
Well – travel is still an adventure [Rudyard Kipling]
Take a spare set of car keys. Arrive to stations earlier rather than later. Don’t leave anything in the vehicle that you need for the journey – specs! Nightwear! Mobile! And maybe your camera [send us your photos!] and keep expectation in check. This is not the Orient Express but it’s a thousand times better than other Motorail services.


CAN MY CHILDREN SHARE ONE BERTH?
If any of your children are under 2 years at the time of travel, they do not require their own berth, meaning they can share with another member of your party and you can possibly have a smaller sized couchette, making it cheaper!


WHATS INCLUDED IN THE FARES?
Your vehicle cost, accommodation, light evening meal and breakfast – and breathtaking views!


IS THERE A BAR ONBOARD??
Yes, after the second sitting in the restaurant it transforms into a bar café until around midnight.


CAN I BUY REFRESHMENTS ON THE TRAIN?
Yes they are available to purchase at an additional cost


CAN YOU HELP WITH BOOKING THE FERRIES/TUNNELS?
Of course! We can match the times to suit you and the Motorail train- we can even beat the web prices! Just call or email for a quote.


CAN I BE FIRST OFF AT DESTINATION?
If you’re early to the station and load first, you will be among the first to unload at the other end.


MY CAR IS HIGHER THAN THE PERMITTED HEIGHT - CAN I LET SOME AIR OUT OF THE TYRES SO IT FITS?
If we had a £1 every time we’d been asked this we’d be retired! Unfortunately not, the height restrictions are there to avoid damage with tunnel heights etc and it’s simply not possible to squeeze the car on by modification. Their health and safety rules would not allow it!


IS MY CAR INSURED WHILST IN TRANSIT?
The ticket comes with NO insurance for your vehicle or luggage whilst in transit, and whilst the staff will take the utmost care with your vehicle, if it’s damaged, regardless of blame, they are NOT liable in any way. Sometimes your own vehicle/travel insurance covers this. If not, we do supply unique transit/luggage insurance for the duration of the Motorail journey. Call or enquire for a quote.


I LIVE QUITE FAR AWAY FROM THE UK PORTS AND I HATE GETTING UP EARLY! HAVE YOU ANY SUGGESTIONS?
Go the day before! We have a lovely hotel in Den Bosch just ten minutes from the station you can stay at – we get favourable rates too! Take your time with no pressure.


WHAT IS THE INCLUSIVE FOOD LIKE?
It’s typical to what you’d get on an airplane. Not gourmet, but certainly satisfactory.


CAN THE STAFF AT THE DUTCH / ITALIAN STATIONS SPEAK ENGLISH?
Yes – very well.


I’M A VEGETARIAN! IS THIS A PROBLEM?
Whilst we struggle to cater for other dietary requests such as gluten or nut free, we can by all means request vegetarian dishes in both the inclusive and restaurant meals.

Service to Livorno
Service to Alessandria
Service to Koper

 

 

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